How quickly can Aquaflame Restores It respond to a water damage emergency in Atlanta?

Aquaflame Restores It offers a 30-minute response time for emergency water damage calls across Metro Atlanta, including Decatur, Conyers, Stone Mountain, and Lithonia. We operate 24 hours a day, 7 days a week, 365 days a year — including holidays.

Does homeowners insurance cover water damage restoration in Georgia?

Most standard homeowners insurance policies in Georgia cover sudden and accidental water damage — such as a burst pipe or appliance failure — but typically do not cover gradual leaks or flooding from outside. Aquaflame Restores It works directly with your insurance company and can assist with the claims process to maximize your coverage.

What areas does Aquaflame Restores It serve in the Atlanta metro area?

We serve the greater Metro Atlanta area including Decatur, Conyers, Stone Mountain, Lithonia, West End Atlanta, Covington, and all of DeKalb County and Rockdale County, Georgia. Call 678-379-8000 to confirm service availability in your specific location.

How long does water damage restoration take?

The drying and mitigation phase of water damage restoration typically takes 3–5 days depending on the extent of damage and materials affected. Full structural repairs and reconstruction can take 1–4 weeks. Aquaflame Restores It uses commercial-grade dehumidifiers and air movers to accelerate the drying process.

Is Aquaflame Restores It licensed and insured in Georgia?

Yes. Aquaflame Restores It is fully licensed, bonded, and insured to perform water damage restoration, mold remediation, and fire damage restoration in the state of Georgia. Our team is certified and trained in industry-standard restoration techniques.

What should I do immediately after discovering water damage in my home?

First, ensure your safety — turn off electricity in affected areas if there is standing water. Next, shut off the water source if possible. Do not use fans in rooms with possible mold growth. Then call Aquaflame Restores It immediately at 678-379-8000. Document everything with photos before any cleanup begins, as this will help with your insurance claim.

Privacy Policy - Aquaflame Restores it

Aquaflame Restores It Company
2616 Old Wesley Chapel Rd, STE 204, Decatur, GA 30034
Phone: 678-379-8000 · Email: info@aquaflamerestoresit.com

Last updated: September 28, 2026

Aquaflame Restores It Company (“Aquaflame,” “we,” “us”) respects your privacy. This policy explains what information we collect, how we use it, and your choices.

Information We Collect

Contact information you give us by phone, text, email, or our website forms, such as your name, phone number, email address, and property address.
Service information about your job, such as photos, damage details, insurance carrier and claim number, appointment times, estimates, and invoices.
Website information collected automatically, such as IP address, browser type, pages visited, and cookies used for site analytics and advertising measurement.
Call and message records, including call recordings and text message history, which we keep to provide service and for quality and training purposes.

How We Use Your Information

To respond to your requests and provide water, fire, and mold damage restoration services
To schedule appointments and send arrival notices, job updates, estimates, and invoices
To work with your insurance company when you ask us to
To request feedback or reviews after your job
To improve our website, services, and advertising
To meet legal, safety, and recordkeeping requirements

Text Messaging (SMS)

If you give us your mobile number and agree to receive texts, we will send messages related to your inquiry or service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except service providers that deliver messages on our behalf.

How We Share Information

We do not sell your personal information. We share it only:

With your insurance company, adjuster, or mortgage company when needed for your claim and with your permission
With service providers who help us run our business (for example, our CRM, phone and texting provider, payment processor, and website host), who may use it only to provide services to us
With subcontractors working on your job
When required by law or to protect our rights, customers, or the public

Cookies and Advertising

Our website may use cookies and similar tools, including Google Analytics and Google Ads, to understand site traffic and measure advertising. You can turn off cookies in your browser settings.

Data Security and Retention

We use reasonable safeguards to protect your information. We keep records for as long as needed to provide services, handle insurance claims, and meet legal and tax requirements.

Your Choices

Texts: Reply STOP to any message.
Emails: Use the unsubscribe link in any email.
Access or deletion: Contact us to request a copy of your information or ask us to delete it, subject to legal recordkeeping requirements.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date above shows when it last changed.

Contact Us

Aquaflame Restores It Company
2616 Old Wesley Chapel Rd, STE 204, Decatur, GA 30034
678-379-8000 · info@aquaflamerestoresit.com